LoongBuy FAQ: Common Questions Answered (Account Issues, Payment Failures, Out-of-Stock Items & More)
Account Troubleshooting
1. I can't log in to my LoongBuy account. What should I do?
First, try resetting your password using the "Forgot Password" link. Ensure your email is verified. If problems persist, contact LoongBuy help center
2. My account was suddenly deactivated - why?
Accounts may be deactivated for security reasons if suspicious activity is detected. Visit the support LoongBuy
Payment Problems
3. My payment keeps failing - how to fix recharge issues?
For payment problems:
- Check your card has sufficient funds or correct limits
- Verify your bank isn't blocking international transactions
- Try alternative payment methods like PayPal
- Clear browser cookies or try another browser
4. I was charged twice - how do I get a refund?
Contact LoongBuy support
Order & Delivery Issues
5. What does "item out of stock" mean after I paid?
Our inventory updates occasionally lag behind purchases. For missing items LoongBuy
6. My package shows delivered but I haven't received it
First check with neighbors or building reception. Then request tracking details from the LoongBuy help center
Still Need Help?
For issues not covered in this LoongBuy frequently asked questions
The LoongBuy help center