How to Cancel Your LoongBuy Order Before Shipment
Changed your mind or found a better deal? Don't worry. Canceling an order on LoongBuy is straightforward if the seller hasn't shipped it yet. This guide walks you through the steps for unpaid and paid orders, explains your refund options, and provides tips to ensure a smooth cancellation process.
Two Types of Pre-Shipment Cancellations
1. Canceling an Unpaid
This is the simplest scenario. If you have not yet completed payment, the order is not finalized.
- Go to "My Orders"
- Locate the pending order and click "Cancel Order."
- The order will be removed from your list immediately. No payment reversal is needed.
- Tip:
2. Canceling a PaidUnshipped
If you've paid but the seller is still processing the order, follow these steps:
- Navigate to "My Orders"
- Click on "Contact Seller""Cancel Order"
- Politely request cancellation, stating that the item has not been shipped.
- For faster resolution, you can also contact LoongBuy Customer Support.
Refund Eligibility & Timing
Understanding refunds is crucial to avoid surprises:
| Order Status | Refund Eligibility | Expected Timeline |
|---|---|---|
| Unpaid & Canceled | No charge made. | Instant |
| Paid & Canceled (Before Shipment) | Full refund is typically eligible. | 5-14 business days, depending on your payment method. |
| Paid & Seller "Processing" | High chance of full refund. Sellers are encouraged to approve such cancellations. | Refund is initiated after seller confirmation. |
Important:
Tips to Avoid Delays or Deductions
Act Quickly
The window to cancel easily is before the seller marks the order as "Shipped." Check your order status regularly.
Communicate Clearly
When contacting the seller, be clear and polite. Provide your order number and a brief reason for cancellation.
Understand Potential Fees
Full refunds are standard for unshipped orders. However, in rare cases involving customized items, a deduction might apply. Always read product descriptions carefully.
Escalate if Needed
If a seller is unresponsive or refuses a reasonable pre-shipment cancellation, you can open a dispute with LoongBuy Customer Support for assistance.
Final Checklist
- Confirm order status is "Pending""Processing"NOT "Shipped."
- Use the official "Cancel Order"
- Keep communication records and your order number handy.
- Monitor your payment account for the refund, which may take several business days to appear.
By following these steps, you can cancel your LoongBuy order efficiently and ensure your funds are returned without unnecessary hassle.